How can I contact someone at Heritage Pacific Financial?
Simply call our toll free number at 1 (877) 225-1097
Where should I mail or overnight my payment?
If you wish to send us a payment in the form of a personal check, cashiers check, or money order please send it to:
Heritage Pacific Financial
2200 K. Ave
Plano, TX 75074
May I have my payments automatically deducted from my checking or savings account?
Yes. We currently offer a free automatic payment plan for our customers. To enroll, call us toll free at 1 (877) 225-1097 and have your bank account and routing numbers available when you call. Please fax or email the form back on the information on the form.
Will funds be drafted from my account the same day they are received?
Any payments made before 5 p.m. Central Time (including mail and overnight payments) will generally post to your account within one to three days after they are received (excluding weekends and holidays). However, your bank may not debit the funds from your account for up to 48 business hours. Any payments made after 5 p.m. Central Time will post to your account the following business day (excluding weekends and holidays)
Do you accept payments by telephone?
We accept payments from personal checking and savings accounts, credit and debit cards via telephone. Call us toll free at
1 (877) 225-1097 and have your bank card or account information available when you call.
Can I make a settlement offer on my loan balance?
Yes. Please call our toll free number at 1 (877) 225-1097 and anyone of our representatives will be more than happy to assist you.
What is a short sale?
A sale of a house in which the proceeds fall short of what the owner still owes on the mortgage. Many lenders will agree to accept the proceeds of a short sale and forgive the rest of what is owed on the mortgage when the owner cannot make the mortgage payments. By accepting a short sale, the lender can avoid a lengthy and costly foreclosure, and the owner is able to pay off the loan for less than what they owe.
How do I request pay off information on my account?
Please call our toll free number at 1 (877) 225-1097 to obtain pay-off information, payment history, due date change, and to update your account. Information is available in Spanish and English.
May I refinance my balance owed?
Yes. Please call our toll free number at 1 (877) 225-1097 and anyone of our representatives will be more than happy to assist you.
Is there a grace period for late payments?
Payments are required to be made by the due date listed on your account. Interest charges will accrue on the past due amount and be applied to your account each day, which increases the total amount you pay back on your contract.
May I skip a payment?
In accordance with your contact you must make your payments on time each month. If you believe you cannot make your scheduled monthly payment please contact our toll free number 1 (877) 225-1097 in advance so one of our representatives may assist you.
May I change my due date?
If your account is current you may request a due date change up to 7 days or by the end of the month the payment is due for. Please note these changes are permanent – to make the change simply call one of our representatives at 1 (877) 225-1097.